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Addressing product-related controversies
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Hey {first_name} - It's {rep_name} from {brand_name}. {{personalization based on content}} We know all about the recent talks about our product. We're diving deep into it and will keep you posted. Once we've got a clear picture, you'll be the first to know. Thanks for hanging tight with us! Can I send you some more info? {rep_name}
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